Privacy Policy

Effective date: 5 October 2025  

1. Overview  

Vertex Learn (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who use our website and services. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  


2. Information We Collect  

We may collect and store the following types of information:  
• Personal details – such as your name, email address, phone number and any information you submit via contact forms or lesson-booking forms.  
• Payment information – when applicable, for lesson payments or subscriptions (processed securely through Wix or other approved payment processors).  
• Technical data – IP address, browser type, device information, and usage statistics collected automatically through cookies and analytics tools (e.g. Google Analytics).  
• Communications – any messages, feedback, or enquiries you send us.  


3. How We Collect Information  

We collect information when you:  
• Fill out a contact or enquiry form.  
• Register for lessons or create an account.  
• Make a payment through our website.  
• Communicate with us by email, phone, or other channels.  
Some data (such as IP address or browsing activity) is collected automatically via cookies.  


4. Why We Collect Your Information
 
We collect personal information in order to:  
• Provide and operate our tutoring services.  
• Process payments and issue invoices.  
• Communicate with you regarding lessons, schedules, and updates.  
• Improve our website, marketing, and overall service quality.  
• Comply with applicable legal and tax obligations.  


5. How We Store and Protect Your Data  

Our website is hosted on the Wix.com platform, which provides us with the online infrastructure to deliver our services. Your data may be stored through Wix’s data storage, databases and general Wix applications on secure servers protected by firewalls. All direct payment gateways offered by Wix adhere to PCI-DSS standards to ensure secure handling of credit-card information.  


6. Sharing of Information  

We do not sell or rent your personal information. We may share limited data only with:  
• Service providers (e.g. payment processors or analytics tools) to help us run the business.  
• Regulatory or legal authorities if required by law.  
All third-party providers are required to maintain confidentiality and data protection standards consistent with UK GDPR.  


7. Communication With You
 
We may contact you by email, phone, or text message to:  
• Confirm lesson bookings or payments.  
• Send service updates, reminders, or administrative information.  
• Share promotional materials (only if you’ve given consent).  
You may opt out of marketing communications at any time by emailing us at info@vertexlearn.com.  


8. Cookies and Tracking Tools  

Our site uses cookies to analyse traffic and enhance your browsing experience. You can control cookie settings through your browser at any time. Third-party services such as Google Analytics or Wix Apps may also set their own cookies—please review their individual policies for details.  


9. Withdrawing Consent or Deleting Data
 
If you no longer wish us to process your information, or you would like to access, correct or delete data we hold about you, please contact us at info@vertexlearn.com or by post at:  
Vertex Learn, New Malden, London, United Kingdom.  


10. Policy Updates  

We may update this Privacy Policy periodically. Any changes will take effect immediately upon being posted on this page, and the “Effective Date” above will be revised accordingly.  


11. Contact  

For any questions about this Privacy Policy or how your data is handled, please contact:  
info@vertexlearn.com  
Vertex Learn, New Malden, London, UK